Terms of Service

The service

EvenKin is a web application for the people coordinating the care of a loved one: a shared care log, a fairness score, expenses, meals, reminders and a private Health Vault. EvenKin is operated by AEA INTELIGENCIA ARTIFICIAL LTDA, a limited company registered in Brazil (CNPJ 57.601.923/0001-16), Porto Alegre, RS. By creating an account or joining a care circle you agree to these terms and to our Privacy Policy.

Important: EvenKin is not a medical service

EvenKin organizes information your family enters. It does not provide medical advice, diagnosis or treatment, and it is not an emergency service. Always follow the guidance of qualified health professionals, and call your local emergency number in an emergency.

Your account

• You sign in with a magic link sent to your email. Keep access to that mailbox secure; the link signs in whoever holds it.
• You are responsible for what you post in a circle. Only invite people who should see the information your family stores.
• We may suspend accounts used for abuse, fraud, scraping, or attempts to access other families' data.

Subscriptions and billing

• The free plan has feature limits. Paid plans (EvenKin Pro) are billed as subscriptions.
• Payments are processed by Paddle as Merchant of Record: they are the seller of record, handle taxes and issue invoices. Their terms apply to the purchase itself.
• Pro covers the family: one active Pro subscription upgrades every member of the subscriber's care circle.
• You can cancel anytime; access continues until the end of the paid period and your records stay available on the free plan.
• Refund policy: you can request a full refund of any payment within 14 days of the charge, no questions asked. Write to support@evenkin.com or use the customer portal, and Paddle will return the payment to the original payment method.
• If a renewal payment fails, we will notify you and retry; if it is not resolved, the subscription expires and the account returns to the free plan. Your data is not deleted for non-payment.

Disputes and account removal

A care circle belongs to its members. In case of a formal dispute between members we may temporarily freeze changes to a circle's membership while it is resolved. You may request deletion of your account at any time (see the Privacy Policy for how shared family records are handled).

Liability

EvenKin is provided "as is". To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim. We are not liable for decisions made based on information family members entered into the app.

Changes and contact

We may update these terms; meaningful changes will be announced by email or in the app, and the version number above will change. Questions: support@evenkin.com.